Terms and Conditions
1 – Membership
By submitting any form on our website or giving out information to any of our representatives either during the photo session or via Customer Care Center or we get any information from your representative to whom you have authorized to share your or your child’s information, you agree to accept the Terms and Conditions of our Service(s).
2 – Ordering Photo Prints
2.1 Online or Customer Care Center: HumGenie offers ordering via direct Online mechanism on our website or Online via our subdomain for your organization for which you will get the URL from your associate organization, or via our Customer Care Center, for detailed information regarding ordering of photo prints, please visit our Ordering FAQ’s page.
2.2 Quality of Photo Prints: HumGenie agrees to provide the best quality prints as per industry standards. You agree that the quality of the print(s) may vary in case the digital files are uploaded by you. Therefore, it is likely that for certain prints, the quality of the print(s) may not be satisfactory for which HumGenie shall not be responsible.
2.3 Pricing of Photo Prints: All the prices stated on our website are in Indian Rupees (INR). Taxes, shipping and packaging charges as applicable will be added.
2.4 Restricted reuse of service: You hereby acknowledge that you will not try to reproduce, sell or resell, duplicate, and copy any part of the print(s) for any commercial purpose(s) without the express prior written consent of HumGenie.
2.5 Cancellation of Order: Your satisfaction is important to us. We do understand there could be some circumstances wherein you might want to cancel your order. In case you placed your order online, you need to call our Customer Care Center within 24 hours of placing such order, in case you placed an order on Saturday or a day before public holiday, please call back on the next working day to proceed the cancellation. In case you opt for cancellation, 25% fee will be charged in case the order has not been dispatched for delivery, and in case the order has already been dispatched for delivery, cancellation will not be possible.
2.6 Delivery of Order: HumGenie is committed to deliver your order within the specified time period which is generally between 3 – 7 business days in case the order has either been placed directly with us and there is no other organization involved in it. In case the pictures has been clicked in some organization, it may take 2 – 4 weeks time for actual delivery to take place. In case of delays in delivery due to unforeseeable and unavoidable reasons, HumGenie shall not be held responsible. HumGenie assumes that the address provided by you is correct and either courier company or HumGenie shall not be held responsible for delivery at incorrect address if the address specified at the time of ordering is incorrect.
2.7 Credit card payment: HumGenie agrees that it does not store any credit card information in database. At the time of payment while placing an order, user could be redirected to the third-party website where user is required to provide the credit card details. HumGenie would not have any control of the information on the third-party website and would not take any responsibility for the misuse of the credit card information provided by the user to the third party.
3 – Return, Refund and Cancellation
3.1 How do I return my order: Your satisfaction is important to us. In order to return your shipment, you need to send back the shipment to us at HumGenie Private Limited: J-9/13 (First Floor), Rajouri Garden, New Delhi 110027. The refund will be processed within 3 business days of receiving the item/package back to us. The mode of refund will be the same & will be processed only in case, a) There is a breakage in any frame or glass (if applicable), b) Different picture has come which does not belong to you c) There is no picture in the package d) Mismatch in the order.
3.2 Can I cancel or change my order once I have submitted it online for mementos: Your satisfaction is important to us. We do understand there could be some circumstances wherein you might want to cancel your order. To get your order to you as quickly as possible, we print and ship all orders as quickly as we can. In case you placed your order online, you need to call our Customer Care Center within 24 hours of placing such order, in case you placed an order on Saturday or a day before public holiday, please call back on the next working day to proceed the cancellation. In case you opt for cancellation, 25% fee will be charged in case the order has not been dispatched for delivery, and in case the order has already been dispatched for delivery, cancellation will not be possible.
3.3 Can I cancel or change my order once I have submitted it online for photo shoot: Your confirmed appointment can be cancelled only by calling Customer Care Center the same day when order was submitted. The Customer Care will be available Monday – Friday 10am – 6pm and in case you submitted your before or after these hours and still need to cancel the order submission, please send an email to info@humgenie..com the same day of order submission and call up Customer Care next day morning, and in case you placed an order on Saturday or a day before public holiday, please call back on the next working day to proceed the cancellation, but please make sure to send an email to firstname.lastname@example.org on the same day you submitted your order.
4 – Governing Law
This Agreement will be governed by and construed in accordance with the judiciary laws of the Republic of India without giving effect to any principles or conflicts of law to different states in India. HumGenie may modify, move, change, suspend or end any part or all of the service(s) provided by HumGenie if asked by law.
HumGenie may disclose Personal Information that it collects if, in its opinion, such disclosure is required to comply with legal process or procedure, for example, search warrant or other governmental inquiry or order. It may also disclose such information in response to a law enforcement agency’s request or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required or permitted by law. We may also disclose Personal Information to assist us in collecting a debt owed by you in case the payment processing has some issues or if the payments are done in installments.
5 – Security
In case you got the access to your account provided by us, you may protect online access to your Account with a password you select. You alone are responsible for any and all activity that occurs on our Sites under such password. Any security code or password used for using services provided by HumGenie are for your personal use and you are requested not to share the security code or password with anybody. You agree that it is your responsibility to keep the security code or password confidential and you will be responsible for any consequences originated from the misuse of such code or password. You agree to immediately notify HumGenie of any unauthorized use of your password or user name or any other breach of security. You agree to provide true, current, complete and accurate information as requested on any form to which our Sites may direct you.
6 – Disclaimer of Warranty
THE SERVICES, SOFTWARE, CONTENT AND/OR MATERIALS AVAILABLE THROUGH THE SITES ARE PROVIDED TO YOU ON AN “AS IS” AND “AS AVAILABLE” BASIS AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT OR ANY WARRANTY ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. IN PARTICULAR, NEITHER HumGenie NOR our agents, directors, officers, shareholders, employees and subcontractors MAKES ANY WARRANTY THAT THE SITE, INCLUDING THE SERVICES, WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE, THAT THE SITES OR ANY SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, THAT THE SITE, INCLUDING THE SERVICE(S) WILL BE AVAILABLE, OR THAT DATA OR IMAGES ENTERED ARE SECURE FROM UNAUTHORIZED ACCESS. NEITHER HumGenie NOR our agents, directors, officers, shareholders, employees and subcontractor MAKES ANY WARRANTY REGARDING ANY SOFTWARE, GOODS, SERVICES, PROMOTIONS, OR THE DELIVERY OF ANY SOFTWARE, GOODS OR SERVICES, PURCHASED, ACCESSED OR OBTAINED THROUGH THE SITE OR ADVERTISED THROUGH THE SITE(S). NO ADVICE OR INFORMATION GIVEN BY HumGenie NOR our agents, directors, officers, shareholders, employees and subcontractor OR AFFILIATES SHALL CREATE A WARRANTY.
7 – Indemnity
You agree to indemnify HumGenie Private Limited (HumGenie), its agents, directors, officers, shareholders, employees and subcontractors against all liabilities, claims and expenses that may arise out of or in connection with any: breach of these Terms by you or through your Account; or User Content associated with you or your Account.
8 – Entire Agreement
These Terms are intended to contain your entire agreement with us relating to your use of and access to HumGenie; we believe them to be fair and reasonable. They replace all earlier agreements and understandings with you relating to HumGenie.
9 – Contact
We are a Private Limited company registered in Gurgaon Haryana under the name HumGenie Private Limited; the address of our registered office is J-9/13, Rajouri Garden, New Delhi – 110027. Our Service Tax / Sales Tax / VAT registration number will be listed on all our invoices . You can contact us by post or at +91 8130302463 / 8130591978. Our representative will take the necessary information to process your order. Hours of operation are Monday through Friday 10 am to 6 pm.